FAQ

Will I receive a preview of my design before you print?

Yes, you will please make sure to add into@thislittlelightexpressions.com to your trusted emails, so that you will receive our emails and designs. You will have 24 hours to respond to email. If I do not receive response, I will send as is.

What is your cancellation policy?

We do not offer cancellations after 24 hours of placing order. This is for all of the products that we offer on our site. We will place a credit on your account for future use. There is no exception to this policy. You can view all our policies here.

Our party is at another location, what address should I put?

Whatever you decide is best for you. If you place an order close to your date, I recommend putting the address where the party is, to make sure it arrives on time.

What happens if my order is shipped incorrect?

If your design is approved with the error, this is not our responsibility and no changes will be made on our side to correct unless a new order is made. 

If you didn't answer our email with design after the 24 hours and its printed, no changes will be made per our policies.

If you approved your designs and your designs are sent and are different then the preview that you approved, we will either send a replacement free of charge. We will only offer a refund if it is too late to send replacement (Meaning that it will not arrive on time.

If you do not approve your design and require changes and we ship without making those changes as promised, we will offer to send a replacement free of charge. Or we will offer a refund only in the vent that it is too late to send replacement (Meaning that it will not arrive on time).

What size are the chip bags?

The actual chip sizes are 1oz bags

Are the chips sealed inside the bag?

Yes, the actual chip bags are sealed 

How do we get to the actual chips?

Tear off the cover at the top or the bottom. 

Will I receive videos on how to assemble labels and digital favors?

Yes, your order will come with links to our step by step vides

Do you accept Custom Orders?

Yes! We love custom orders! Please message us before placing order, to make sure wee can accommodate your request. 

Do you offer classes so I can learn how to make party favors?

 

Yes! Visit our Templates | Mockups | Tutorials here on our sister site!